Business
Reader Pushback: Centrica’s Claim That Customers Prefer Chatbots Doesn’t Add Up
A Guardian reader challenges British Gas owner Centrica's justification for cutting 1,300 jobs, arguing that customers aren't choosing…
Tag: centrica
Business
British Gas Owner Centrica to Cut 1,300 Call Centre Jobs, Citing Shift to AI Chatbots
Centrica, the FTSE 100 parent of British Gas, is axing 1,300 call centre roles as it leans further…