Personal Finance
Which? Finds Leading UK Retailers Breaking Refund Law on Returned Goods
A Which? investigation says major online retailers are routinely failing to refund delivery charges or the full cost…
Tag: consumer rights
Money
UK Ministers Target ‘Phoney Bargains’ as Shoppers Question Fake Discounts
The government is preparing new rules to stop retailers inflating prices before slashing them, after growing complaints about…
Money
Parish Church Left Without £5,500 After Lloyds Bank Account Closure Goes Wrong
A church treasurer says essential repairs and an electricity bill are on hold after Lloyds Bank failed to…
Money
British Gas Overpays Customer £38,000 in Solar Feed-in Tariff Error
A homeowner who claimed £300 for solar energy exported to the grid was instead paid more than £38,000…
Personal Finance
Readers warn of rogue locksmith scams after Google searches lead to inflated bills
Following a Guardian report on locksmith scams, readers shared their own experiences — one paid £490 for a…
Personal Finance
Mother Denied Refund on £435 Wheelchair After Daughter Dies in Hospital
A grieving mother says Lifestyle & Mobility refused to refund a wheelchair bought for her disabled daughter, who…
Business
Driving Instructor’s Livelihood at Risk After Nissan Fails to Fix Leased Car for Months
A self-employed driving instructor says her career is under threat after Nissan left her leased dual-control vehicle off…
Economy
Burnham’s Cost-of-Living Crackdown: What Other ‘Rip-Offs’ Could Be Next?
Andy Burnham has unveiled plans to ban fake discounts and simplify subscription cancellations, but consumer advocates say ticket…
Energy & Commodities
British Gas Meter Mix-Up Leaves New-Build Homeowner Paying Higher Tariff
A resident on a new housing estate says British Gas billed the site developer for her energy use…
Business
Booking.com Customers Report Lengthy Fights to Recover Refunds After Trips Go Wrong
Guardian readers describe being switched to substandard properties, encountering safety hazards and facing prolonged disputes when seeking refunds…